The information on our website comes from our own experiences and research, books, articles and information on the subjects or items.

Using or wearing of stones or crystals does not mean you can treat, cure or prevent any disease.  Please consult your Doctor for information on health care issues and do not stop any medications, courses or treatment without first consulting your health care professional.

The use of stones or crystals as a wellness therapy is one of personal choice.  Whilst stones and crystals have been used historically to relieve or prevent symptoms, the products we sell or recommend on our website offer no guarantee of results.

Due to changes in UK Law on 26th May 2008, Samayla Jewellery would like to advise that when we discuss or hand out literature relating to the healing properties of stones and crystals, we are communicating our own personal beliefs and the results of our own extensive research.

Just because a stone or crystal is alleged to have one or more healing properties, either physical, mental, emotional or spiritual it does not mean you will definitely experience or benefit from such properties.

Any information you receive whether orally, written or electronically relating to stones and crystals purchased from Samayla Jewellery should be received and understood in the above context.

Samayla Jewellery will consider all purchases of stones, crystals or jewellery from Samayla Jewellery is made on the basis of your own freedom of choice. 

All gemstones are natural and therefore may differ in colour, size and shape.  We cannot guarantee any items will be exactly as per the images shown on our website.


How long will it take for my jewellery to arrive?

All of our bracelets are hand made to order. Please allow 2-3
days before shipping for standard delivery and 1-2 days for Tracked 24. For more information please see our shipping policy.  

We offer free standard UK delivery sent by Royal Mail Tracked 48. Options for Tracked 24 and Next Day Delivery are available for an
additional charge. Please note for next day delivery orders need to be placed by 12pm Monday - Thursday, and delivery will be before 1pm on next working day. If you order on a Friday, please select Saturday Next Day Delivery.

What guarantee do you provide on your bracelets?

We provide a lifetime guarantee on any of the following:

- Broken string or elastic

- Cracked beads

Please note that the
guarantee does not cover plating issues, or discoloration of beads and accents.

My Bracelet doesn't fit. How do I exchange it?

All of our bracelets are hand made to order. If you require a resize please email us and we will advise you how to return your bracelet for adjustment. There is no charge for the resize, but there is a charge of £3 for return postage.  We are not liable for return postage costs.

Can I return my bracelet?

You can return your unworn bracelet in the original box and
packaging within 30 days for a full refund. Please email us and we will advise you on this process. You can also read our returns policy.

How do I look after my bracelet?

Please wear your bracelet with care. When putting your bracelet on roll the bracelet over your hand rather than stretching it. When taking your bracelet off, do the same. Try to
avoid over stretching your bracelet.

You should remove your bracelet before showering, bathing, swimming, sleeping or playing sports.  

Gemstones can be fragile so please protect your bracelet when you can from bumps and scrapes.

Keep your bracelet in the box we provide when you are not wearing it and keep it separate from any other jewellery.

To keep your bracelet clean and free from dust use a polish cloth.  Please do not use any cleaning products on your bracelet.

our full bracelet care information here.

How do I buy now and pay later with Klarna?

Choose the Klarna option at the checkout to split your payment
into 3 equal automatic instalments paid every 30 days. You'll need to make an account with Klarna. Your first payment is taken on purchase and other payments are automatically scheduled. There is no interest or fees and paying with Klarna will not affect your credit score if you make all payments on time. You'll receive payment reminders from Klarna before your payment is due. 

How Do I Measure My Wrist?

All Samayla bracelet sizes are given in wrist measurements.

When measuring your wrist, stay as close to your hand as possible where your wrist bone is. Your bracelet needs to be comfortable, so not too loose or tight.  Adjust the tape until it feels just right and specify the closest number on the tape.

Don't have a measuring tape? Use a piece of string to measure your wrist and lay the string against a ruler to get your measurement in centimetres.

Extra Small - 15cm Wrist

Small - 16cm Wrist

Medium - 17cm Wrist

Large - 18cm Wrist

Extra Large - 19cm wrist

XXL - 20cm Wrist

Watch our video tutorial showing you how to measure your wrist.

If you have any problems or would like a custom sized bracelet please contact us.

My bracelet looks different from the one on the website, why?

All of our gemstones are natural, and this does mean that the
colour, shape and size of the stones can vary in appearance slightly to our website images. We cannot guarantee that your bracelet will look exactly like the images on the website, as all gemstones are different and that is the beauty of owning natural gemstone jewellery.

Can I customise my order?

We can make a custom bracelet. Please email us with your request. You can do this if you need a custom size also. Please note custom items, including custom sizes are non-returnable.

Can I add a personal message to my order?

Yes, we can add a personal message to your order. You can add a note for us during checkout with your message.

Does the jewellery arrive gift boxed?

All of our jewellery will arrive in a Samayla branded gift box
along with cards detailing the healing properties of the gemstones.

Are your gemstones real?

We only use genuine
gemstones. We don't use synthetic stones. If you'd like to know
more about our how we source our gems, please email us with any questions