Frequently Asked Questions

 

How long will it take for my jewellery to arrive?

Once you have recived your order confirmation, your item(s) will arrive between 3 to 5 working days. For more information please see our shipping policy.  

We offer free standard UK delivery sent by Royal Mail 2nd class signed for.  Options for First Class and Special Delivery are available for an additional charge. Please note for next day delivery orders need to be placed by 12pm and delivery will be before 1pm on next working day.

What guarantee do you provide on your bracelets?

We provide a lifetime guarantee on any of the following

- Broken string or elastic
- Cracked beads

Please note that the guarantee does not cover plating issues, or discoloration of beads and accents.

My Bracelet doesn't fit. How do I exchange it?

We can exchange your bracelet if you return it to us within 30 days. Please email us at sales@samayla.co.uk and we will advise you how to return your bracelet for adjustment.

Can I return my bracelet?

You can return your unworn bracelet in the original box and packaging within 30 days for a full refund.  Please email us sales@samayla.co.uk and we will advise you on this process.

How do I look after my bracelet?

Please wear your bracelet with care.

When putting your bracelet on roll the bracelet over your hand rather than stretching it.  When taking your bracelet off, do the same.  Try to avoid over stretching your bracelet.

You should remove your bracelet before showering, bathing, swimming, sleeping or playing sports.  

Gemstones can be fragile so please protect your bracelet when you can from bumps and scrapes.

Keep your bracelet in the box we provide when you are not wearing it and keep it separate from any other jewellery.

To keep your bracelet clean and free from dust use a polish cloth.  Please do not use any cleaning products on your bracelet.

Read our full bracelet care information here.

How Do I Measure My Wrist?

All Samayla bracelet sizes are given in wrist measurements.

When measuring your wrist, stay as close to your hand as possible where your wrist bone is. Your bracelet needs to be comfortable, so not too loose or tight.  Adjust the tape until it feels just right and specify the closest number on the tape.

Don't have a measuring tape? Use a piece of string to measure your wrist and lay the string against a ruler to get your measurement in centimetres.

Extra Small - 15cm Wrist

Small - 16cm Wrist

Medium - 17cm Wrist

Large - 18cm Wrist

Extra Large - 19cm wrist

XXL - 20cm Wrist

There is a tutorial video on our home page showing you how to measure your wrist.

If you have any problems or would like a custom sized bracelet please contact us via our contact page and let us know.