Frequently Asked Questions
How long will it take for my jewellery to arrive?
All of our bracelets are hand made to order. Please allow 2-3 days before shipping for standard delivery and 1-2 days for Tracked 24. For more information please see our shipping policy.
We offer free standard UK delivery sent by Royal Mail Tracked 48. Options for Tracked 24 and Next Day Delivery are available for an additional charge. Please note for next day delivery orders need to be placed by 12pm Monday t0 Thursday, and delivery will be before 1pm on next working day. If you order on a Friday, please select Saturday Next Day Delivery.
What guarantee do you provide on your bracelets?
We provide a lifetime guarantee on any of the following
- Broken string or elastic
- Cracked beads
Please note that the guarantee does not cover plating issues, or discoloration of beads and accents.
My Bracelet doesn't fit. How do I exchange it?
All of our bracelets are hand made to order. If you require a resize please email us email@example.com and we will advise you how to return your bracelet for adjustment. There is no charge for the resize, but there is a charge of £2.80 for return postage. We are not liable for return postage costs.
Can I return my bracelet?
You can return your unworn bracelet in the original box and packaging within 30 days for a full refund. Please email us firstname.lastname@example.org and we will advise you on this process. You can also read our returns policy.
How do I look after my bracelet?
Please wear your bracelet with care.
When putting your bracelet on roll the bracelet over your hand rather than stretching it. When taking your bracelet off, do the same. Try to avoid over stretching your bracelet.
You should remove your bracelet before showering, bathing, swimming, sleeping or playing sports.
Gemstones can be fragile so please protect your bracelet when you can from bumps and scrapes.
Keep your bracelet in the box we provide when you are not wearing it and keep it separate from any other jewellery.
To keep your bracelet clean and free from dust use a polish cloth. Please do not use any cleaning products on your bracelet.
How do I buy now and pay later with Klarna?
Choose the Klarna option at the checkout to split your payment into 3 equal automatic instalments paid every 30 days. You'll need to make an account with Klarna. Your first payment is taken on purchase and other payments automatically scheduled. There is no interest or fees and paying with Klarna will not affect your credit score if you make all payments on time. You'll receive payment reminders from Klarna before your payment is due.
Visit our Paying with Klarna page for more information.
How Do I Measure My Wrist?
All Samayla bracelet sizes are given in wrist measurements.
When measuring your wrist, stay as close to your hand as possible where your wrist bone is. Your bracelet needs to be comfortable, so not too loose or tight. Adjust the tape until it feels just right and specify the closest number on the tape.
Don't have a measuring tape? Use a piece of string to measure your wrist and lay the string against a ruler to get your measurement in centimetres.
Extra Small - 15cm Wrist
Small - 16cm Wrist
Medium - 17cm Wrist
Large - 18cm Wrist
Extra Large - 19cm wrist
XXL - 20cm Wrist
There is a tutorial video on our home page showing you how to measure your wrist.
If you have any problems or would like a custom sized bracelet please contact us via our contact page and let us know.
My bracelet looks different from the one on the website, why?
All of our gemstones are natural, and this does mean that the colour, shape and size of the stones can vary in appearance slightly to our website images. We cannot guarantee that your bracelet will look exactly like the images on the website, as all gemstones are different and that is the beauty of owning natural gemstone jewellery.
Can I customise my order?
We can make a custom bracelet. Please email us email@example.com with your request. You can do this if you need a custom size also. Please note custom items, including custom sizes are non-returnable.
Can I add a presonal message to my order?
Yes, we can add a personal message to your order. You can add a note for us during checkout with your message.
Does the jewellery arrive gift boxed?
All of our jewellery will arrive in a Samayla branded gift box along with cards detailing the healing porperties of the gemstones.
Are your gemstones real?
We only use genuine gemstones. We don't use synthetic stones. If you'd like to know more about our how we source our gems, please email us with any questions firstname.lastname@example.org