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Order Fulfillment (Free standard shipping for all UK orders over £75.00)
Creating your hand made bracelet takes 3-5 working days if you have provided a wrist size as well as a valid address, it is then prepared for shipping. Our standard shipping method is Royal Mail tracked 48 which has a delivery time between 2 and 5 working days. You will receive a shipping confirmation email with your tracking number the day your item ships.
Please note that we are not able to ship to an BFPO/APO/FPO/DPO address.
You can select Royal Mail Tracked 24 or Special Delivery for an additional cost.
Tracked 24 is 1-2 working days. Please allow time for your order to be made before shipping, usually 1 day for Tracked 24 orders.
Next Day Delivery is guaranteed for next working day delivery if ordered by 12pm midday.
Next day delivery orders must be placed by 12pm midday for next working day delivery by 1pm Monday to Thursday. If you are ordering on a Friday, weekend or Bank Holiday, your order will be processed on the next working day.
Please note Next Day Delivery orders accepted on weekends or Bank Holidays will not be processed until the next working day.
Duties and Fees (International Orders)
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Shipping Guarantee
We work with Royal Mail, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
